Customer Journey Mapping

The Customer Journey Mapping Deck helps teams visualize how customers interact with a brand from the first touchpoint to long-term loyalty. It includes slides for awareness, consideration, purchase, onboarding, usage, support, and advocacy. Each phase highlights user behaviors, pain points, motivations, and opportunities for improvement. The template uses clean layouts, journey diagrams, and experience charts to make insights easy to communicate. Perfect for marketing teams, product managers, service designers, and consultants who need a clear overview of customer interactions. This presentation helps organizations identify gaps, optimize experiences, and build a more customer-centric strategy. It supports collaborative workshops, strategic reviews, and cross-functional planning sessions that aim to improve retention, satisfaction, and lifetime value.

Feature:

• 20 slides Powerpoint template
• Color scheme
• Master slides inside
• Fully organized
• Image placeholder

Ideal for strategy meetings, design workshops, or customer experience reviews. Editable in PowerPoint. Helps teams visualize the full customer lifecycle and align improvements across departments.

Note: The images presented in the preview are for illustrative purposes only and are not included in the download.