We all know how to keep clients happy, but freelancer Ali Berg talks about that tricky time when you have to say no to them.
As a freelance copywriter, romantic comedy author, and chronic people-pleaser, I’ve tap-danced my way through endless client requests, looming deadlines, and the ever-present urge to say yes to everything. It’s a universal struggle for anyone in the creative industry.
But let’s be honest: saying no is an art form we all need to master. Setting boundaries with clients isn’t just about preserving our sanity—it’s also about ensuring we deliver our most brilliant work. Let’s explore some ways of doing that.
The power of no
Saying no isn’t about being difficult or uncooperative but respecting your time and energy. Early in my freelance career, I learned this the hard way. I once agreed to write a series of blog posts for a client whose values didn’t align with mine. Not only did I struggle to connect with the content, but it also drained my creativity and left me feeling disheartened.
That experience taught me that my time and talent are worth more than a paycheck. Setting boundaries with clients helps me maintain the integrity of my work and keeps my passion for creativity alive.
The consequences of overcommitting
Overcommitting can lead to burnout, lower quality of work, and a loss of enthusiasm for projects you care about. I remember a particularly hectic month where I took on more than I could handle. Between multiple client projects, I was also trying to meet a deadline for my latest novel. I ended up missing personal milestones and felt overwhelmed to the point where my health started to suffer.
This period made me realize the importance of balance and the need to protect my creative energy. When you say no to projects that don’t fit your schedule or align with your values, you create space for opportunities that genuinely resonate with you and allow you to shine.
Strategies for politely declining
1. Be honest and direct
Clients appreciate honesty. If a project doesn’t align with your values or you’re swamped with other commitments, it’s okay to be upfront about it. You can say, “I appreciate the opportunity, but I have to decline as it doesn’t align with my current focus and schedule.”
2. Offer alternatives
If you can’t take on a project, recommend someone else who might be a good fit. This shows you’re still willing to help and maintain a positive relationship. “I’m currently at capacity, but I know a fantastic creative professional who could assist you.”
3. Set clear boundaries
Setting boundaries with clients from the start can prevent uncomfortable situations later. Make your working hours, response times, and project scopes clear. For example, you can say, “I’m available for project discussions from 9 AM to 5 PM, and I’ll respond to emails within 24 hours.”
Tip: Don’t make your clients feel bad about emailing you at any hour of the day. Instead, set expectations that you’ll respond when it suits you and encourage them to do the same. This approach fosters mutual respect and understanding.
4. Use a buffer
Having a standard phrase or template for declining can take the stress out of saying no. For example: “Thank you for thinking of me for this project. I can’t commit at this time due to my current workload.” When approached for a project that doesn’t fit my schedule, I always use a polite decline template. It allows me to respond quickly and professionally without getting bogged down in lengthy explanations.
I remember a time when I was juggling multiple projects, including a last-minute request from a client who needed an entire website rewrite in a week. Despite my initial hesitation, I agreed, thinking I could manage everything. Spoiler alert: I couldn’t. I ended up working late nights, my creativity tanked, and the quality of my work suffered.
After that experience, I vowed to prioritize my well-being and the quality of my work over an immediate yes. I started using a simple yet effective phrase: “I’m currently fully booked, but I can schedule you for next month.” It was a game-changer. Clients respected my honesty, and I felt more in control of my schedule.
The benefits of saying no
Saying no can be empowering. It allows you to focus on projects that truly matter to you and align with your values. It opens up time for professional growth, learning new skills, or simply taking a well-deserved break. As an author, I know those moments of downtime are when some of my best ideas blossom.
Building a stronger portfolio
By being selective about the projects I take on, I’ve built a portfolio that reflects my best work and aligns with my interests. This selective approach has attracted clients who appreciate my style and values, leading to more fulfilling and rewarding collaborations.
Strengthening client relationships
Oddly enough, saying no has strengthened my relationships with clients. By setting clear boundaries and being honest about my capacity, I’ve built a reputation for reliability and integrity. Clients know they will receive my best work when I take on a project.
Balancing passion projects with client work
As a romantic comedy author, my passion projects are my lifeblood. Balancing them with client work requires a delicate dance. There were times when client projects threatened to overshadow my personal writing. I had to learn to say no to additional client work to preserve time for my novel writing. This balance is crucial for staying inspired and avoiding burnout.
As creatives, if we do all client work and don’t give ourselves time for our passion projects, it’s not a life worth living! Prioritizing our creative endeavors ensures we stay motivated and fulfilled, maintaining a healthy equilibrium between work and passion.
Practical tips for setting boundaries with clients
- Schedule regular downtime: Block out time in your calendar for breaks and personal projects. Treat these blocks as non-negotiable appointments with yourself. For example, I reserve time every Friday afternoon to work on my passion project. This consistent break helps me recharge and stay connected to my creative passion.
- Communicate clearly and early: Set expectations from the beginning of your client relationship. Clearly outline your availability, preferred communication methods, and turnaround times. In my welcome email to new clients, I include a section on how I work, including my response times and office hours. This sets a professional tone and helps avoid misunderstandings.
- Create a decision-making framework: Develop criteria for accepting or declining projects. This could include alignment with your values, project scope, and current workload. I created a checklist that I use to evaluate new project requests. If a project doesn’t meet my criteria, I feel confident about declining it.
Final thoughts
Mastering the art of saying no is essential for any professional creative. It’s not just about protecting your time; it’s about honoring your craft and ensuring every project you take on gets your full, undivided brilliance. Remember, every time you say no to something that doesn’t light your fire, you’re saying yes to something that does.
Saying no with grace and confidence is a skill you can hone over time. It involves clear communication, self-awareness, and a fierce commitment to maintaining your sanity and creativity. By setting boundaries and being picky about your projects, you can craft a creative career that’s sustainable and downright delightful.
So, next time you’re faced with a request that doesn’t quite fit, take a deep breath and say no with the finesse of a seasoned pro. Your future self—and your creative spirit—will thank you.
Happy creating, and may your boundaries be as strong as your coffee! If you want more creative inspiration, read our posts on getting the most out of remote work and overcoming creative block. Check out Envato’s vast selection of creative assets—they’ll save you so much time that maybe you can say yes to more projects after all!
